Reference

FAQ

Short answers to the questions that come up most, with links to the full explanation.

Is Cloudy free?

Four plugins are free forever on every server: Welcome & Goodbye, Embed Messages, Reminders and Reaction Roles. Everything else needs a premium license. → Premium

Does one license cover all my servers?

No. One license covers one server at a time. You can move it between servers as often as you like, but two servers running premium at the same time need two licenses. → Licenses

What happens if I cancel?

The license stays active until the end of the paid period. After that, premium plugins stop running — but every setting is kept, and everything resumes the moment a license is active again. Nothing is deleted.

Can I change which server a license is on?

Yes, any time. Detach and re-assign, or use Transfer. For subscriptions the billing moves with the license.

Do I lose my configuration if I remove the bot?

No. Kicking Cloudy leaves your configuration untouched — re-inviting restores everything. The only thing that deletes data is Reset settings & data on the Server defaults page.

Why does the bot not react to messages?

Almost always a missing Message Content intent (custom bots only) or missing channel permissions. → Troubleshooting

Why is my reaction role panel not giving out roles?

Cloudy's role has to sit above the role it assigns in Server Settings → Roles. → Role hierarchy

Can I use Cloudy in a language other than English?

Yes. Bot language on the Server defaults page switches the bot's own replies and slash-command descriptions between English and German, per server. Your own texts are never translated.

Can the bot have my server's name and avatar?

Yes, with a Lifetime license — the Custom Bot runs the whole feature set under your own Discord application. Cloudy's own bot then leaves your server. → Custom Bot

How long do changes take to reach Discord?

Settings are effectively immediate. Panels (tickets, verification, reaction roles, embeds, custom games) take about 30 seconds because the bot has to post or edit a real Discord message. Slash commands follow Discord's own 1–2 minute registration delay. → Saving & syncing

Can two admins configure the server at the same time?

Yes. Saves only send the fields you actually changed, so two people editing different settings do not overwrite each other. Two people editing the same field means last save wins.

Are message placeholders case-sensitive?

Yes. {user} works, {User} does not — an unrecognised placeholder is left in the message as literal text. → Placeholders

Can I upload images to an embed?

Not directly — image fields take a URL. Any https:// link works, including one copied out of a Discord message. → Embed builder

Does leveling count voice activity?

No, only messages.

Can members see each other's economy balance?

Only through /economy-leaderboard, which is public by design.

Is my bot token safe?

A custom bot token is stored encrypted and is never returned to any client — not to the dashboard, not through the API. Only the bot infrastructure can decrypt it.

Where do I report a bug or ask for a feature?

The Cloudy Discord. Shipped changes are listed in the changelog.