General Terms and Conditions

also serving as Terms of Use for the Discord bot “Cloudy” and the web dashboard

This English version is a convenience translation. Only the German version is legally binding.

1. Scope and Provider

1.1 These General Terms and Conditions apply to the use of the Discord bot “Cloudy” and the associated web dashboard at usecloudy.xyz (together the “Service”), provided by David Ipekoglu, c/o COCENTER, Koppoldstr. 1, 86551 Aichach, Germany, e-mail: info@usecloudy.xyz (the “Provider”).

1.2 “User” means anyone who uses the Service. “Consumer” means any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (Section 13 BGB (German Civil Code)).

1.3 The Service is an independent offering. It is not affiliated with Discord Inc. and is neither endorsed nor operated by them. The terms of service of Discord apply additionally to the use of Discord.

1.4 Deviating or supplementary terms of the User shall not become part of the contract.

2. Description of services

2.1 The Service provides administration, moderation, community and entertainment functions for Discord servers (e.g. welcome messages, level system, tickets, polls, giveaways, logging). The range of functions available at any given time results from the description on the website and in the dashboard.

2.2 The basic functions can be used free of charge. Extended functions (“Premium”) are subject to a charge (Clauses 4 to 7).

2.3 The Provider continuously develops the Service further and may change, extend or discontinue functions of the free of charge offering at any time. For the paid area the following applies: the Provider may make changes that do not materially restrict the contractually agreed scope of services (e.g. further development, security, adaptation to the Discord platform or to legal provisions). If the scope of services for Premium users is materially restricted, they are entitled to extraordinary termination; fees already paid for the period no longer provided will be refunded on a pro rata basis.

3. Requirements for use and conclusion of contract

3.1 Use requires a Discord account. The minimum age limits of Discord apply (as a rule 13 years). Services subject to a charge may only be purchased by persons of legal age or by minors with the consent of their legal guardians.

3.2 The contract of use for the free of charge functions is concluded when the User adds the bot to a Discord server or logs in to the dashboard.

3.3 The contract for Premium is concluded when the User completes the ordering process in the dashboard or on the website and confirms the order subject to payment; the payment processing is carried out via the payment service provider Stripe (Clause 5). Before placing the order, the User can review and correct their entries in the dashboard or in the Stripe checkout at any time using the usual keyboard and mouse functions; the order only becomes binding when the payment-obligation order button is clicked. The Provider makes the contract content, including these Terms and the withdrawal instructions, available to the User on a durable medium (e.g. by e-mail confirmation).

3.4 The contract language is German. The contract text is not stored and made accessible by the Provider beyond this; the User can access these Terms at any time on the website.

4. Premium: plans and licences

4.1 Premium is offered as a subscription with a monthly or annual billing period as well as a one-time purchase (“Lifetime”). The respective prices and scope of services are shown during the ordering process.

4.2 Each Premium purchase grants a licence that can be assigned via the dashboard to exactly one Discord server. The purchaser can revoke the assignment via the dashboard and assign the licence to another server; to do so, the purchaser must be the owner of the target server. A licence can also initially be purchased without a server assignment.

4.3 If the bot is removed from a server, the assignment of the licence to that server is revoked; the licence remains assigned to the purchaser's account and can be assigned to another server via the dashboard.

4.4 “Lifetime” means a one-time payment for the use of the Premium functions for the entire operating period of the Service; the User's statutory rights (including warranty rights under Sections 327 et seq. BGB) remain unaffected.

5. Prices and payment

5.1 The prices shown during the ordering process apply. All prices are final prices; due to the application of the small business regulation pursuant to Section 19 UStG (German Value Added Tax Act), no value added tax is levied or shown.

5.2 The payment processing is carried out via Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (“Stripe”). The payment methods displayed at checkout are available. Subscription fees are due in advance at the beginning of each billing period.

5.3 If a payment owed fails or a payment is reversed without justified reason (e.g. chargeback), the Provider is entitled to block access to the Premium functions until settlement. The User's statutory rights, in particular the right of withdrawal and warranty rights, remain unaffected.

6. Term, renewal and termination

6.1 Premium subscriptions initially run for the selected initial term (one month or one year). If the subscription is not terminated with effect from the end of the initial term, it is extended for an indefinite period; it can then be terminated at any time with one month's notice.

6.2 Termination is carried out via the subscription management in the dashboard or profile (Stripe customer portal). The Premium functions remain usable until the termination takes effect. Fees paid in advance for periods after the end of the contract will be refunded on a pro rata basis; no refund is made for periods already provided. The statutory right of withdrawal (Clause 7) as well as the right to extraordinary termination for good cause remain unaffected.

6.3 The User may end the use of the free of charge functions at any time by removing the bot from the server or by having their dashboard account deleted (contact: info@usecloudy.xyz).

7. Right of withdrawal for consumers

Consumers have the following statutory right of withdrawal:

Withdrawal instructions

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us (David Ipekoglu, c/o COCENTER, Koppoldstr. 1, 86551 Aichach, Germany, telephone: +49 152 29245421, e-mail: info@usecloudy.xyz) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. For such reimbursement, we will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested that the performance of services should begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your exercise of the right of withdrawal with regard to this contract, in comparison with the full coverage of the services provided for in the contract.

Expiry of the right of withdrawal

In the case of a contract for the provision of services, the right of withdrawal expires if we have fully performed the service and only began performing the service after you gave your express consent to this and at the same time confirmed your knowledge that you lose your right of withdrawal upon complete performance of the contract by us.

In the case of a contract for the supply of digital content not supplied on a tangible medium, the right of withdrawal further expires if we have begun performance of the contract after you (1.) have expressly consented to us beginning performance of the contract before the expiry of the withdrawal period, (2.) have confirmed your knowledge that by giving your consent you lose your right of withdrawal upon the beginning of the performance of the contract, and (3.) we have provided you with a confirmation of the contract in accordance with Section 312f BGB.

Model withdrawal form

(If you wish to withdraw from the contract, please fill in this form and send it back.)

  • — To David Ipekoglu, c/o COCENTER, Koppoldstr. 1, 86551 Aichach, Germany, e-mail: info@usecloudy.xyz:
  • — I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
  • — Ordered on (*)/received on (*)
  • — Name of consumer(s)
  • — Address of consumer(s)
  • — Signature of consumer(s) (only if this form is notified on paper)
  • — Date

(*) Delete as appropriate.

8. Obligations of users; prohibited use

  • The User receives the simple, non-transferable right to use the Service as intended.
  • The Service may not be used for unlawful, extremist, discriminatory or harassing purposes or in violation of the terms of service of Discord.
  • The following are prohibited in particular: disrupting or overloading the Service (e.g. by automated requests or attacks), circumventing access or Premium restrictions as well as reverse engineering, unless exceptionally permitted by law.
  • The User is responsible for the content they configure or distribute via the Service (e.g. their own bot messages, custom commands) and ensures that it does not infringe the rights of third parties.
  • In the event of breaches of these Terms, the Provider may temporarily block access to the Service or — in the event of serious or repeated breaches — permanently exclude the User. In the case of services subject to a charge, the User will receive a prior warning where reasonable.

9. Special obligations of server administrators

Server administrators who add the bot to a Discord server or activate functions there such as message logging or ticket transcripts are responsible for informing the members of their server in an appropriate manner about the use of the bot and the associated data processing (see our Privacy Policy). Log messages and transcripts are stored in channels of the respective server at Discord and are subject to the control of the server administrators.

10. Availability

The Provider endeavours to ensure a high availability of the Service, but does not owe uninterrupted availability. Maintenance work, further development, disruptions at upstream providers (in particular the Discord platform) or events of force majeure may lead to temporary restrictions. The rights of users in the event of defects in digital products (Sections 327 et seq. BGB) remain unaffected.

11. Liability

11.1 The Provider is liable without limitation in the event of intent and gross negligence, in the event of culpable injury to life, body or health, under the provisions of the German Product Liability Act as well as to the extent of a guarantee assumed.

11.2 In the event of a slightly negligent breach of a material contractual obligation (cardinal obligation — an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance the User may regularly rely), liability is limited to the typical, foreseeable damage. In all other respects, liability for slight negligence is excluded.

11.3 For the loss of data, the Provider is liable in accordance with the preceding paragraphs only to the extent that would also have occurred with proper and regular data backup by the User, insofar as the data backup is possible and reasonable for the User.

12. Discontinuation of the Service

The Provider may discontinue the free of charge Service at any time. The complete discontinuation of the paid Service will be announced to Premium users with reasonable notice — as a rule at least 30 days. In this case, subscription fees paid in advance for periods no longer provided will be refunded on a pro rata basis. In the event of a complete discontinuation of the Service within 24 months of the purchase, the Provider will refund Lifetime purchasers the purchase price on a pro rata temporis basis (linear in relation to 24 months). Further statutory rights remain unaffected.

13. Amendments to these Terms

The Provider may amend these Terms with effect for the future insofar as this is necessary due to changes in the legal situation, case law, the Discord platform or the range of functions and the amendment does not unreasonably disadvantage the User. Affected users will be informed of amendments that concern ongoing contracts subject to a charge at least six weeks before they take effect in text form (e.g. by e-mail or a notice in the dashboard); they may object to the amendments or terminate the contractual relationship. If the User objects in due time, the amendment shall not become effective vis-à-vis them; in this case the Provider may terminate the contractual relationship by ordinary notice with effect from the end of the current billing period. The main contractual relationship (service and price) will not be changed by such an amendment without the User's express consent.

14. Consumer dispute resolution

The Provider is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board within the meaning of the German Consumer Dispute Resolution Act (VSBG).

15. Final provisions

15.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the User is a consumer with habitual residence abroad, mandatory consumer protection provisions of their country of residence remain unaffected.

15.2 If the User is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is the registered office of the Provider.

15.3 Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions remains unaffected.

Last updated: 17 July 2026